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JetBlue Loses Grandmother at Boston Airport

Friday Jul 14, 2017

A Florida woman visiting her grandchildren missed her flight home after an employee at Boston's airport left her at the wrong gate.

Denise Chase tells WHDH-TV her mother, 74-year-old Carmen Courchesne, was supposed to arrive in Fort Myers on Tuesday after visiting her grandchildren in Boston. Chase says Courchesne is in the early stages of Alzheimer's and uses a wheelchair.

Chase says an employee assured her Courchesne would get to the right place after her flight's gate was changed.

When she didn't arrive, Chase called JetBlue and the airline found her mother at the wrong gate.

JetBlue booked a hotel room for Courchesne, and the next day an airline employee escorted her from the hotel to her seat on the plane.

JetBlue officials say they are conducting a comprehensive review.

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